I have stayed with Hidden Mountain Resort several times and this is the worst unit I've had. And to top it all off the next morning there were ants crawling all over the kitchen counter. The bathroom was roomy and nice but the toilet sits right by the door and the huge whirlpool tub was so big and unsafe we found it hard to get in and out with only one grab bar so far away it was really no help and the floor was covered in hair. Outside the window of the bedroom sits the air conditioner units that sounds like an old washing machine when it comes on keeping you up at night. The living area was decorated nice but the sofa was old and dirty with stains on the cushions, the bedroom was cleaned and pretty but the bed was hard as a brick and in need of a new mattress. First thing I spotted was an older unit that needed some very needed updating, the table had been set with dishes that apparently had been there for awhile on a table that had crumbs all over it, the kitchen was nice but the appliances were old with a refrigerator that leaked water and made no ice. We checked into our rental (Blue Birds & Butterflies, unit #2519) expecting to find a great cottage for our stay in Pigeon Forge. We were so looking forward to finally getting a chance to get away and out the house. Thank you for staying with our family - we look forward to the opportunity to host yours again soon!įirst trip since a year and a half and Covid. Please email us at with more specific information for us to better understand and address these concerns for any future Guests. Our Guest Services Agents are on stand-by 24/7 to take calls and answer any questions you may have before booking or arriving to your property. Our professional media is kept up to date, and while amenities and furnishings may change through time, each property is accurately reflected with pictures, descriptions, and room breakdowns. Our knowledgeable and courteous staff can only help when provided an opportunity, and unfortunately one has not been provided here. If you have departed recently, we regret you have chosen to to review rather than report. Please call our office at 86 to have these items properly addressed. Hidden Mountain Resort takes pride in offering on-site, same-day services for any report regarding housekeeping or maintenance concerns, and we are happy to address any of the listed items, if you are still in-house. Our records do not indicate any report of cleanliness or maintenance concerns at this property. Neither your review nor your TripAdvisor account provide any indication of which Guest you are and when you may have stayed with us. Your deeded ownership of your Log Cabin guarantees the lowest cost vacation for you and your family for generations to come.We regret your review and have noted your list of concerns. Hideaway Hills exclusive shared ownership of individual Log Cabins keeps your costs lower than typical rentals and timeshares. As you know, it gets more expensive every year to provide a family vacation. We offer Log Cabins with 2, 3 or 4 private bedrooms and can comfortably sleep up to 18 of your closest friends □Īt Hideaway Hills we only strive to lower your total cost of annual family vacations. Each of our homes have private outdoor hot tubs, gas grills and expansive porches. Having our own Log Mill allows us to offer you vaulted ceilings, tongue and groove walls and ceilings. The result of this custom work is unparalleled quality in construction of your Log Cabin. Our Mill creates custom dovetails, saddle notches and hand hewing. Our Log Mill is the oldest Log Mill in the area. Our Log Cabins are made from locally sourced timber. The result of our program significantly reduces your cost of annual family vacations. Our exclusive program allows you the benefits of true ownership while mitigating the expense of full ownership. Our vision is to provide the value and satisfaction of owning your own real Log Cabin in the heart of the Great Smoky Mountains. For over 20 years Hideaway Hills has been the leader in shared ownership Log Cabins.
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